FAQ

This is a list of the most frequently asked questions I get from people who are just getting started or developing their skills as a genealogist. If you have a question you'd like answered on this page, please send it to me via the Suggestion Box

Getting Started


Question:

How do I set up my FamilySearch or  Ancestry account?

Answer:

See my FamilySearch and Ancestry pages for my step-by-step instructions to set your accounts and begin to use them.


Question:

I don't know my email address, username, or password. How do I get access to my FamilySearch and Ancestry accounts?

Answer:

You'll have to contact customer support and have them help you.

FamilySearch Customer Support Ancestry Customer Support